IT survey shows companies see automation and AI as top priorities

11/12/2023
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Digitate report examines IT leaders' automation goals and roadmaps, with 26% of companies planning a shift to more autonomous operations over the next 5 years.
Amsterdam, Dec. 6, 2023 - 9 in 10 (90%) IT decision makers plan to increase their focus on automation, including AI, in the next 12 months. This is according to the new survey "AI and Automation: Laying the Foundation for the Autonomous Enterprise" by Digitate, a leading provider of SaaS-based enterprise software for IT and business operations.

More than a quarter of respondents (26%) plan to implement machine-driven tasks that require limited human input or even switch completely to autonomous systems in the next five years. At the same time, 30% of respondents indicate that their company will have an equal ratio of automation and human processing. Thus, keeping people in the process remains critical.

"IT leaders have long known that AI-driven automation is essential for survival in a digitally driven economy. The survey shows that most companies realize this and are taking urgent action to increase investment in this area," said Avi Bhagtani, CMO of Digitate. "The difference is that enterprises are now embracing AI and automation to improve business KPIs and increase employee productivity and customer satisfaction, accelerating their path to the autonomous enterprise."

The report evaluates how IT decision makers are implementing automation in their organizations. It was conducted in partnership with Sapio Research and surveyed 601 IT decision makers working in organizations with more than 1,000 employees in the US.

Other key findings from the study include the following:

  • IT complexity is one of the biggest internal challenges

44% of respondents reported that growing IT complexity is seen as the biggest internal challenge resulting from cloud migration and adoption. Most respondents (92%) reported that they already have a multi-vendor cloud strategy or plan to move to it. As a result, two-thirds of IT managers plan to implement additional IT automation in the next 12 months (67%).

  • Automate or be left in the dust

Most organizations focus their automation efforts on the IT department first (90%), but finance (89%) and customer service (89%) also plan to automate processes in the next 12 months. Enterprises also report experimenting with different types of automation: 74% of organizations have experimented with generative AI, followed by workflow automation (68%) and AIOps (65%).

  • The impact of AI on the workforce

The speed at which automation is being implemented raises questions about the future of the workforce. When asked about the biggest concerns for deploying automation in their organizations, one in four (26%) IT leaders said the biggest objection to automation is the perception of job insecurity and loss. Paradoxically, 60% of IT managers stated that implementing automation in their organizations led to both increased employee satisfaction and productivity.

  • Fear of cyber attacks keeps executives busy

More than half (54%) of IT decision makers see cybersecurity as the biggest external risk to their organization in the next 12 months, even more than the recession (36%). However, only 38% have already deployed automation to address cybersecurity risks, and 49% of respondents plan to implement some form of automation within six months.

The full report can be downloaded here:

Survey report: AI and Automation: Laying the Foundation for the Autonomous Enterprise

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About Digitate
Digitate is a leading software provider that brings flexibility, security and resilience to IT and business operations. Digitate's flagship product, ignio™, is an award-winning AIOps solution that redefines the business landscape with its signature closed-loop approach. It combines context, insights and intelligent automation to solve and prevent problems autonomously. Customers are global leading enterprises operating across multiple industries. For more information, visit digitate.com or social media channels X and LinkedIn.

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