SoftwareOne survey: 32% of organizations fail to meet financial goals due to lack of IT expertise


Amsterdam, Nov. 8, 2023 - SoftwareOne Holding AG, a global provider of software and cloud solutions, today announced the results of its Cloud Skills Gap Survey, which shows that 98% of organizations worldwide face an IT skills gap, causing digital transformation projects to be delayed by an average of five months. A third of companies claim their financial goals take a big hit as a result. The survey results are included in the new C Cloud Skills Gap rapport.

The SoftwareOne Cloud Skills Survey polled the opinions of 500 IT decision makers (ITDMs) from the U.K., Benelux, North America and Australia to understand how the cloud skills gap is affecting IT teams and how they plan to combat it by 2024. Almost all IT decision makers (98%) believe their team has been negatively impacted by the cloud skills shortage, while 62% say their workload has increased in the past 12 months.

The survey on how the lack of cloud skills impacted teams' results found that key areas were being overlooked. 43% of respondents noted that their organization struggled to stay on top of security and compliance, 41% had issues with application performance and downtime, and 38% lacked KPIs for delivering new innovations to the business. A third even said they had to limit cloud use altogether.

Looking to the future, IT decision makers are confident that their organization's lack of cloud skills will improve over the next few years, with 87% saying they believe it will improve over the next five years. In the meantime, respondents see investing in cloud managed services as the key to success. Nearly all respondents (93%) agree that investing in cloud managed services will be a priority in the next 12 months, with respondents also claiming that investing in cloud managed services can increase global productivity by as much as 156%.

"For companies looking to accelerate their digital transformation, addressing the cloud skills gap is critical. We have seen our customers innovate faster through cloud and application management, while lowering their risk profile," said Craig Thomson, Senior Vice President Cloud & Application Services, SoftwareOne. "Our research on the cloud skills shortage makes clear just how big an impact this is having. The majority of organizations see cloud managed services as a critical way to bridge the gap, with the option to scale back these resources while developing their own internal capabilities for the future."

Read the full Cloud Skills Gap report here:

About SoftwareOne
SoftwareOne is a leading global provider of software and cloud solutions. It is reshaping the way companies develop, procure and manage all things cloud. SoftwareOne helps organisations migrate and modernise their workloads and applications to the cloud. It guides them through the changes involved and the software needed to do so, and helps them optimise their cloud environment. In doing so, SoftwareOne unlocks the true value of technology. With 8,900 employees and a sales and distribution presence in 90 countries, it provides organisations with access to 7,500 software brands. Based in Stans, Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. For more information, visit

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